Open the HP Smart app, click Add printer or the Add icon , and then wait for the app to find your printer. If HP Smart app does not find your printer, continue with these steps. If HP Smart app does find your printer, follow the prompts to complete the USB printer setup. Uninstall the HP Smart app. Before turning the printer, use your hands to hold the scanner lid and the paper input tray. Pull the tabs on either side of the cleanout door to open it. Gently remove any jammed paper from inside the printer. R5Lp. I've tried everything and there seems absolutely no way to fix this. 1) I used the print and scan doctor to run through the fix. Still the same issue. 2) If I try hardware and software reset with print and scan doctor, then it asks for an admin username and password. I don't have any of these and there are no labels in or on the printer with 5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'. 6.) Open up the run command with the "Windows key + R" key combo. 7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 8.) Additional support options. Try one of our automated tools or diagnostics. See solutions. Ask a question on our HP Support Community page. Get in touch with one of our support agents. Contact us. Country/Region: Indonesia. Search all support. Set up scan jobs from the printer or use your device camera to capture documents and photos. Click the Security tab, and under General Security, set the local administrator password. Keep the username default as admin. Type the New Password and Verify Password. Navigate to the bottom of the page and click Apply. Use these credentials the next time you Log In to the EWS. Replace the ink cartridge or ink cartridges indicated by the blinking Ink Level icon . Press the Power button to turn on the printer, if it is not already on. Load plain white paper into the input tray. Open the exterior door. Figure : Open the exterior door. Open the ink cartridge access door. The carriage moves to the center of the printer.

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